All systems are operational

Past Incidents

18th January 2022

Web Hosting s119 - Database Connection Error

FIXED Jan/18/2022 4:00 PM EST

The issue with S119 database connection is solved. The server is up and running.

We apologize for the inconvenience, and thank you for your patience. Please don't hesitate to reach out to support should you require further assistance, or have any questions about this.

INVESTIGATING Jan/18/2022 02:00 PM EST

Our Server Health team is currently investigating performance issues affecting one of our servers - s119.

Customers with accounts on this server may notice an intermittent database connection error for their websites.

Web Hosting R202 - Sending outgoing email error

FIXED: Jan/18/2022 02:37 AM EST

Our Server Admins were able to identify the issue and apply a fix. The outgoing emails should be working properly again.

Thank you for your patience on this matter.

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INVESTIGATING: Jan/18/2022 12:27 AM EST

We are experiencing issues with sending out emails to external domains under the R202 server. This affects sending out emails using webmail and email clients.

Our Server Admins are already investigating the cause of the issue. We will post further updates once made available.

We sincerely apologize for the inconvenience. Thank you for your patience on this matter.

17th January 2022

Web Hosting hp308 - EMERGENCY MAINTENANCE

COMPLETED: Jan/17/2021 03:30 PM EST

The emergency maintenance has been completed and hp308 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Jan/17/2021 12:10 PM EST

hp308 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

16th January 2022

No incidents reported

15th January 2022

Web Hosting SXX Servers - DNS not resolving

FIXED: Jan/15/2021 2:37 AM EST

The issue has already been fixed by our Server Admins and the services should be up and running again. If you are still experiencing issues with your website or email, please contact our Support team through Live Chat, Phone, or e-mail so we b further assist you: https://www.hostpapa.com/about-hostpapa/contact/

Thank you for your patience in this matter.

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INVESTIGATING: Jan/15/2022 1:37 AM EST

We are currently investigating an issue wherein websites and emails hosted under our SXX (e.g. S121, S104, S153, etc.) servers are not working due to DNS records not resolving.

Our Server Admins are already aware and working on resolving this as soon as possible.

We sincerely apologize for the inconvenience that this may cause.

We will post further updates as they are made available. Thank you for your patience.