Past Incidents

COMPLETED: Jan/21/2022 10:00 PM EST

The emergency maintenance has been completed and all email functionalities should be working properly.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience.

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We are performing emergency system maintenance on our Papamail servers. Email services such as webmail access, sending or receiving emails will be affected during this period. We apologize for the inconvenience caused. We will post further updates once completed.

Thank you for your patience in this matter.

COMPLETED: Jan/21/2022 10:00 AM EST

The emergency maintenance has been completed and hp237 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Jan/21/2022 08:25 AM EST

HP237 will be having emergency maintenance performed on it and as such services located on this server may be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

COMPLETED: Jan/20/2021 10:30 PM EST

The emergency maintenance has been completed, and kvm103 and kvm115 are operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Jan/20/2022 10:10 AM EST

kvm103 & kvm115 will be having emergency maintenance performed on it and as such services located on this server will be affected. We apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.

FIXED Jan/18/2022 4:00 PM EST

The issue with S119 database connection is solved. The server is up and running.

We apologize for the inconvenience, and thank you for your patience. Please don't hesitate to reach out to support should you require further assistance, or have any questions about this.

INVESTIGATING Jan/18/2022 02:00 PM EST

Our Server Health team is currently investigating performance issues affecting one of our servers - s119.

Customers with accounts on this server may notice an intermittent database connection error for their websites.