All systems are operational

Past Incidents

26th February 2022

No incidents reported

25th February 2022

Basic Email Papamail experiencing some emails issues

COMPLETED

The emergency maintenance has been completed and all email functionalities should be working properly.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience.

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We are experiencing a degradation in service for mail.papamail.net. Users may experience issues with receiving, sending, and logging in to the Webmail portal. Our Engineering team has been engaged, and they are currently investigating the issue.

Thank you for your patience and understanding while it's being resolved. We sincerely apologize for the inconvenience caused.

Our Engineering team has deployed a fix and Users should be able to send and receive emails as well as login to Papamail webmail. If you are still experiencing issues with your papamail accounts, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience and understanding in this matter.

Our Engineering Team was able to identify the cause of the issue and they are still working to resolve this. We will provide further updates as they become available. We sincerely apologize for the inconvenience caused.
LiveChat Support System LiveChat is not Available

FIXED: Feb/25/2022 11:34 AM EST

LiveChat access has been restored and the issue is resolved.

The LC team continue to monitor in case of any further issues.

INVESTIGATING: Feb/25/2022 09:20 AM EST

Our LiveChat system is not operating at this time. The issue is being investigated and further updates will be posted here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

24th February 2022

Domain Registration Domain registration issue

FIXED: Feb/24/2022 01:10 PM EST

The issue with the Domain Registration form is already fixed.

Thank you again for your patience.

IDENTIFIED DOMAIN REGISTRATION FORM: Feb/24/2022 12:00 PM EST

We identified an issue with the Domain registration form which seems to be broken.

Our developers are already working on a fix. More updates will be informed here.

Thanks for your cooperation and we are sorry for any inconvenience.

LiveChat Support System LiveChat is not Available

FIXED: Feb/24/2022 12:55 PM EST

LiveChat access has been restored and the issue is resolved.

The LC team continue to monitor in case of any further issues.

INVESTIGATING: Feb/24/2022 10:30 AM EST

Our LiveChat system is not operating at this time. The issue is being investigated and further updates will be posted here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

23rd February 2022

Web Hosting WCF01 - Emergency Maintenance

COMPLETED: Feb/23/2022 04:45 AM EST

The emergency maintenance has been completed and WCF01 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Feb/23/2022 04:15 AM EST

WCF01 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted here. Thank you for your patience.