All systems are operational

Past Incidents

16th June 2022

VPS Hosting KVM127 down for maintenance

COMPLETED: June/16/2022 11:00 AM EST

This task has been completed.

Once again, we apologize for any inconvenience and our Support is here 24/7 in case you need any additional assistance.

EMERGENCY MAINTENANCE: June/16/2022 10:40 AM EST

KVM127 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

VPS Hosting KVM131 down for maintenance

COMPLETED: June/16/2022 10:00 AM EST

This task has been completed.

Once again, we apologize for any inconvenience and our Support is here 24/7 in case you need any additional assistance.

EMERGENCY MAINTENANCE: June/16/2022 9:30 AM EST

KVM131 will be having emergency maintenance performed on it and as such services located on this server may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.

Web Hosting HP214 - Server Connectivity Issues

Due to a failure on Server HP214, clients hosted on this server will be experiencing issues loading their services/sites. This is being worked on by our server support team with the highest priority.

Further updates will be posted here.

We apologize for the inconvenience.

The server was rebooted and is operating normally as expected. If you are still experiencing any issues with your website or emails, please contact our Support team through Live Chat, Phone, or Email. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience.

15th June 2022

No incidents reported

14th June 2022

Web Hosting Website Builder Access Issue

FIXED: 14/Jun/2022 10:25 AM EST

Website Builder access should be up and running now. Please check if you are able to locate and access your account on your end and let us know if further help is needed.

Our support is here to help you 24/7 via chat, phone or email. Thanks for your patience and understanding.

INVESTIGATING: 14/Jun/2022 07:25 AM EST

There is a known issue with the Website Builder that our technicians are investigating at this time to resolve it as soon as possible.

Some users may receive an error or have difficulty when trying to access it from the Hostpapa Dashboard.

We're sorry for any inconvenience this may cause. We will update this page with further updates on the issue. Thank you for your patience and cooperation.

13th June 2022

Basic Email Basic/Advanced Email Issue

COMPLETED: Jun/13/2021 15:00 PM EST

The emergency maintenance has been completed and all email functionalities should be working properly.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience.

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INVESTIGATING: Jun/13/2021 10:00 AM EST

We are currently experiencing Inbound/Outbound Mail issues with HostPapa Basic/Advanced email accounts.

We are investigating this at this time, and will provide updates as they are available.

Thank you for your patience.

Web Hosting Emergency Reboot: June 13th 2022 01:47 AM EST

COMPLETED: This task was completed at June 13th, 2022 at 04:00 AM EST

Once again, we apologize for any inconvenience and our Support is here 24/7 in case you need any additional assistance.

Our Server Health team will perform an emergency reboot on the servers WS1, WS2, WSD7, WSD8, and WSD9.

Expected Impact: There will be downtime, but we will endeavor to keep this to a minimum for the duration of the change.

We are counting on your patience and understanding. We will inform here as soon as it is finished. Thanks for your comprehension.