Past Incidents

17th May 2023

Web Hosting hp267 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: May/17/2023 - 11:00 AM EST

hp267 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

The emergency maintenance has been completed, and hp267 is operating normally again at this time. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

16th May 2023

Web Hosting r135 - Database Connection Error

INVESTIGATING: May/16/2023 - 12:10 PM EDT

Our Server Health team is currently investigating performance issues affecting one of our servers - r135

Customers with accounts on this server may notice an intermittent database connection error for their websites.

We apologize for the inconvenience and will share updates here as they are made available.

FIXED: May/16/2023 - 2:35 PM EDT

The issue with r135 database connection is solved. The server is up and running.

We apologize for the inconvenience and appreciate your patience. Please don't hesitate to reach out to our support if you encounter any issues on your side.

UPDATE: May/16/2023 - 12:30 PM EDT

Our Technicians will reboot the server and apply other implementations to the server. MySQL is down at the moment.

We will update you as soon as the issue is fixed. Thanks!

15th May 2023

No incidents reported