Past Incidents

4th November 2023

No incidents reported

3rd November 2023

Basic Email SMTP error - Mailchannel

IDENTIFIED: Nov/03/2023 - 5:00 PM EST

Our Engineering team identified an issue with mailchannel where customers are getting this error:

SMTP error from remote mail server after end of data: 550 5.7.1 [ESA] Sender blocked.

We are currently working on the issue and looking for a permanent fix.

We sincerely apologize for the inconvenience this might be causing on your side.

We will post further updates once available.

COMPLETED: Nov/03/2023 - 5:50 PM EST

The issue encountered with the temporary SMTP block was fixed and is working as expected.

We sincerely apologize for the issues caused.

If you still have any issues, do not hesitate to reach our support via Live Chat, Phone, or Email.

Thanks for your patience and comprehension.

2nd November 2023

Web Hosting HP260 - Emergency Maintenance

EMERGENCY MAINTENANCE: Nov/02/2023 - 11:45 AM EST

HP260 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

RESOLVED: Nov/02/2023 - 12:20 PM EST

The emergency maintenance has been completed, and HP260 is back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Web Hosting HP292/HP296 - Emergency Maintenance

EMERGENCY MAINTENANCE: Nov/02/2023 - 11:15 AM EST

HP292 and HP296 are having emergency maintenance performed on them, and as such services located on these servers may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

RESOLVED: Nov/02/2023 - 11:35 AM EST

The emergency maintenance has been completed, and HP292 and HP296 are back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

VPS Hosting Multiple Servers - Emergency Maintenance

RESOLVED: Nov/02/2023 - 03:10 AM EST

The emergency maintenance has been completed, all kvm162, kvm163, kvm164, kvm165, kvm166, and kvm167 nodes are fully functional. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: Nov/02/2023 - 03:00 AM EST

The emergency maintenance has been completed for kvm162, kvm163, kvm164, kvm165 and kvm167, all VPS on these nodes are fully functional. We are still monitoring to ensure stability.

kvm166 is still under maintenance, we will post updates once this has been completed.

We sincerely apologize for any inconvenience caused.

UPDATE: Nov/02/2023 - 02:30 AM EST

The emergency maintenance has been completed for KVM163 &KVM165, all VPS on these nodes are fully functional. We are still monitoring to ensure stability.

kvm162, kvm164, kvm166, and kvm167 are still under maintenance, we will post updates once this has been completed.

We sincerely apologize for any inconvenience caused.

EMERGENCY MAINTENANCE: Nov/02/2023 - 01:30 AM EST

Nodes kvm162, kvm163, kvm164, kvm165, kvm166, and kvm167 are having maintenance performed on them, and as such services located on this server may be affected and become inaccessible for approximately 2 hours.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

1st November 2023

Reseller Hosting Multiple Servers - DNS Emergency/Maintenance, affecting private nameservers

EMERGENCY MAINTENANCE: Nov/01/2023 - 4:40 PM EST

Reseller servers are having maintenance performed on them, and as such services located on this server may be affected and become inaccessible for approximately 2 hours.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

RESOLVED: Nov/01/2023 - 6:10 PM EST

The emergency maintenance has been completed, and the issue has been resolved. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Web Hosting S121 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: Nov/01/2023 - 10:10 AM EST

S121 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

RESOLVED: Nov/01/2023 - 11:10 AM EST

The emergency maintenance has been completed, and S121 is back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Web Hosting S121 - Emergency Reboot

RESOLVED: Nov/01/2023 - 06:20 AM EST

The emergency reboot has been completed, and S121 is back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Nov/01/2023 - 06:00 AM EST

Our Server Health team will perform an emergency reboot on server S121.

Expected Impact: There will be downtime, but we will endeavor to keep this to a minimum for the duration of the change.

We are counting on your patience and understanding. We will inform here as soon as it is finished. Thanks for your comprehension.

Web Hosting WS10 - Emergency Maintenance

RESOLVED: Nov/01/2023 - 02:20 AM EST

The emergency maintenance has been completed, WS10 is fully functional. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Nov/01/2023 01:50 AM EST

WS10 is currently having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We do apologize for any inconvenience caused.

Further updates will be posted once available. Thank you again for your patience.

VPS Hosting Multiple Servers - Emergency Maintenance

RESOLVED: Nov/01/2023 - 02:20 AM EST

The emergency maintenance has been completed, all servers kvm160, kvm161, kvm168, kvm170, and kvm172 nodes are fully functional. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: Nov/01/2023 - 01:30 AM EST

Nodes kvm160, kvm161, kvm168, kvm170, and kvm172 are having maintenance performed on them, and as such services located on this server may be affected and become inaccessible for approximately 2 hours.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.