Past Incidents

25th April 2024

Basic Email Papamail - Webmail Login Issue

INVESTIGATING - Apr/25/2024 - 12:20 PM EDT

We're currently experiencing issues with webmail on Cluster A being slow/unresponsive, also impacting login.

We are investigating this issue and will post updates as they become available.

RESOLVED: APR/25/2024 - 10:00 PM EST

Our Engineers were able to find the cause of the slowness in Cluster A webmail and rectify it. Service is once again working as expected.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE - Apr/25/2024 - 6:00 PM EDT

The investigation continues for the Cluster A webmail slow and unresponsiveness.

Further updates to come.

UPDATE - Apr/25/2024 - 3:15 PM EDT

We are still investigating this issue. We will provide further updates on our status page as soon as new information becomes available.

Thank you for your patience and understanding.

24th April 2024

No incidents reported

23rd April 2024

Web Hosting Server res-cp1.yyz2 - Emergency Maintenance

EMERGENCY MAINTENANCE: Apr/23/2024 - 1:50 PM EDT

Server res-cp1.yyz2 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. We appreciate your patience.

COMPLETED: APR/23/2024 - 08:15 PM EST

The emergency maintenance has been completed and the server res-cp1.yyz2 is operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE - Apr/23/2024 - 5:00 PM EDT

We are still experiencing an issue with the server causing downtime.

Our team is actively working with our upstream providers to resolve this as quickly as possible.

Unfortunately, we cannot provide an ETA at this time.

We apologize for any inconvenience and appreciate your patience.