All systems are operational

Past Incidents

5th June 2024

No incidents reported

4th June 2024

Jumpline - Spam Filtering Issues

INVESTIGATING: Jun/04/2024 - 3:30 PM EDT

The System team has identified an issue with the Spam filtering service which is sporadically preventing incoming and outgoing emails to some addresses.

This issue has been escalated with our spam filter provider, and we are currently working to resolve the situation as soon as possible.

At the moment, there is no ETA for resolution, but we will provide updates through this channel as soon as we have more information

RESOLVED: Jun/07/2024 - 1:30 PM EDT

Thank you for your patience. A fix has been put in place and the issues involving the Spam filtering service have been resolved and normal mail activity has resumed.

We will continue to monitor the services however should you have any further issues, please do not hesitate to contact our support team via LiveChat, Phone, or Email/Support Ticket.
LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: Jun/04/2024 - 11:30 AM EDT

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

FIXED: Jun/04/2024 - 1:30 PM EDT

A fix has been implemented and we are monitoring the results.

We appreciate your patience during this downtime and apologize for any inconvenience.

IDENTIFIED: Jun/04/2024 - 11:45 AM EDT

The issue has been identified and a fix is being implemented.
KORAX - NETWORKING ISSUE

KORAX NETWORKING ISSUE: JUN/04/2024 - 8:40 AM EST

Multiple Korax servers are having network issues at the data center and the Technicians are currently working with them. We will update as more information is available.

We sincerely apologize for the inconvenience caused.

COMPLETED: JUNE/04/2024 - 10:30 AM EST

Thank you for your patience. The networking issues have been resolved and all Korax associated servers are connected and working normally.

Should you have any issues further, please do not hesitate to contact Support.
Web Hosting HP228, HP323 & HP311 - Emergency Maintenance

EMERGENCY MAINTENANCE: June/04/2024 - 08:35 AM EST

Servers HP228, HP323 & HP311 are having maintenance performed on it, and as such services located on these servers may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: JUNE/04/2024 - 10:10 AM EST

The emergency maintenance has been completed and the servers HP228, HP323 & HP311 are operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

3rd June 2024

KORAX - NETWORKING ISSUE

KORAX NETWORKING ISSUE: JUN/03/2024 - 10:30 AM EST

Multiple Korax servers are having network issues at the data center and the Technicians are currently working with them. We will update as more information is available.

We sincerely apologize for the inconvenience caused.

RESOLVED: JUN/03/2024 - 4:10 PM EST

Thank you for your patience. The networking issues have been resolved and all Korax associated servers are connected and working normally. We will be monitoring the services and taking further measures in the next days.

Should you have any issues further, please do not hesitate to contact Support.

KORAX NETWORKING ISSUE: JUN/03/2024 - 1:00 PM EST

Our Systems team is currently investigating with the Datacenter technicians to resolve these networking issues. Unfortunately we do not have an ETR at this time. We will continue to keep you updated and again apologize for any inconvenience.

2nd June 2024

Web Hosting SH-CP2.BUF1 - Emergency Maintenance

EMERGENCY MAINTENANCE: JUN/02/2024 - 02:40 AM EST

Server SH-CP2.BUF1 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: JUN/02/2024 - 3:40 AM EST

The emergency reboot has been completed and the server SH-CP2.BUF1 is back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.