Past Incidents

12th August 2024

Web Hosting SH-CP6.YYZ2 - Emergency Maintenance

EMERGENCY MAINTENANCE: AUG/12/2024 - 3:00 PM EDT

Server sh-cp6.yyz2 will be undergoing emergency maintenance to resolve provisioning issues with the Protection Power API. The services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused and we appreciate your patience.

COMPLETED: AUG/12/2024 - 3:05 PM EDT

The emergency maintenance has been completed and the server sh-cp6.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

11th August 2024

No incidents reported

10th August 2024

No incidents reported

9th August 2024

LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: AUG/09/2024 - 01:50 AM

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

RESOLVED: AUG/09/2024 - 02:10 AM EST

A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience caused by this issue.

8th August 2024

Web Hosting HP311 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: AUG/08/2024 - 10:18 PM EST

Server HP311 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: AUG/08/2024 - 11:00 PM EST

The emergency maintenance has been completed and the server HP311 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.