All systems are operational

Past Incidents

9th August 2024

LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: AUG/09/2024 - 01:50 AM

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

RESOLVED: AUG/09/2024 - 02:10 AM EST

A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience caused by this issue.

8th August 2024

Web Hosting HP311 - EMERGENCY MAINTENANCE

EMERGENCY MAINTENANCE: AUG/08/2024 - 10:18 PM EST

Server HP311 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: AUG/08/2024 - 11:00 PM EST

The emergency maintenance has been completed and the server HP311 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Web Hosting YYZ2 DC - Emergency Maintenance

EMERGENCY MAINTENANCE: Aug/08/2024 - 3:50 PM EDT

YYZ2 Data Center will be undergoing emergency maintenance to resolve connectivity issues. The services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused and we will appreciate all your patience.

COMPLETED: Aug/08/2024 - 4:15 PM EDT

The emergency maintenance has been completed and the YYZ2 Data Center is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via Phone or Email/Support Ticket.
LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: Aug/08/2024 - 2:05 PM EDT

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

RESOLVED: Aug/08/2024 - 5:00 PM EDT

A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience caused by this issue.

UPDATE: Aug/08/2024 - 4:35 PM EDT

We are continuing to work on a fix for this issue.
VPS Hosting Multiple VPS servers - Emergency maintenance

RESOLVED: AUG/08/2024 - 09:15 AM EST

The emergency Maintenance has been completed and our VPS servers are back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: AUG/08/2024 - 08:30 AM EST

Our Technicians discovered some Cpanel errors on some of our VPS servers and they are currently working diligently to restore the services as soon as possible.

This will affect accessibility to Virtual Private Servers. We sincerely apologize for any inconvenience caused and we appreciate all your patience.

Web Hosting WCF01 - Emergency Maintenance

RESOLVED: AUG/08/2024 - 04:30 AM EST

The emergency maintenance has been completed and the server WCF01 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: AUG/08/2024 - 03:40 AM EST

Server WCF01 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

VPS Hosting Multiple VPS servers - Inaccessibility/Networking issues

RESOLVED: AUG/08/2024 - 04:40 AM EST

The emergency Maintenance has been completed and our VPS servers are back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: AUG/08/2024 - 02:00 AM EST

Our Technicians discovered networking issues at the data center and they are currently working diligently to restore the services as soon as possible.

This will affect accessibility to Virtual Private Servers. We sincerely apologize for any inconvenience caused and we appreciate all your patience.

7th August 2024

Web Hosting KORAX Networking Issue

INVESTIGATING: Aug/07/2024 - 3:00 PM EDT

Multiple Korax servers are having network issues at the data center and the Technicians are currently working with them. We will update you as more information becomes available.

We sincerely apologize for the inconvenience caused.

RESOLVED: AUG/07/2024 - 09:42 PM EST

We are pleased to inform you that the network issues affecting Virtual Private Servers (VPSs) have been resolved.

Once again, we truly appreciate your patience and understanding while our Network Engineers restored the services.

Should you continue having issues, please get in touch with our support team via LiveChat, Phone, or Email/Support Ticket.

RESOLVED: Aug/07/2024 - 5:45 PM EDT

The network issues affecting multiple Korax servers at the data center have been resolved for shared hosting services.

INVESTIGATING: Aug/07/2024 - 6:20 PM EDT

The issue at the data center continues to affect accessibility to Virtual Private Servers (VPSs).

Technicians are currently working on resolving this.

We sincerely apologize for any inconvenience caused and appreciate your patience.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: Aug/07/2024 - 3:45 PM EDT

The issue at the data center also affects accessibility to Virtual Private Servers (VPSs).

We sincerely apologize for any inconvenience caused and we appreciate all your patience.
Web Hosting SH-CP6.YYZ2 - Emergency Maintenance

EMERGENCY MAINTENANCE: AUG/07/2024 - 01:50 AM EST

Server sh-cp6.yyz2 will be undergoing emergency maintenance to resolve provisioning issues with the Protection Power API. The services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused and we will appreciate all your patience.

COMPLETED: AUG/07/2024 - 02:27 AM EST

The emergency maintenance has been completed and the server sh-cp6.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

6th August 2024

Web Hosting HP311 - Emergency Reboot

RESOLVED: AUG/06/2024 - 03:25 AM EST

The emergency reboot has been completed and the server HP311 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY REBOOT: AUG/06/2024 - 03:10 AM EST

Server HP311 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.