Past Incidents

RESOLVED: AUG/16/2024 - 07:35 AM EST

A fix has been implemented and we are monitoring the results.

We apologize for any inconvenience caused by this issue.

INVESTIGATING: AUG/16/2024 - 6:30 AM

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.

RESOLVED: AUG/14/2024 - 05:20 AM EST

The emergency maintenance has been completed and the server sh-cp6.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: AUG/14/2024 - 4:55 AM EST

Server sh-cp6.yyz2 will be undergoing emergency maintenance, the server might be rebooted multiple times during this and services wouldn't be available.

We sincerely apologize for any inconvenience caused and we appreciate your patience.

RESOLVED: AUG/13/2024 - 04:00 AM EST

The emergency maintenance has been completed and the server HP311 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: AUG/13/2024 - 3:20 AM EST

Server HP311 will be undergoing emergency maintenance to resolve provisioning issues with the Protection Power API. The services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused and we appreciate your patience.