Past Incidents

EMERGENCY MAINTENANCE: Sep/24/2024 - 10:30 AM EST

The following server list will undergo IP change: sh-cp1-au.yyz2, sh-cp2-au.yyz2, sh-cp3-au.yyz2, sh-cp4-au.yyz2,

and as such services located on these servers may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

EMERGENCY MAINTENANCE: SEP/23/2024 - 09:05 PM EDT

Server sh-cp1-in.yyz2, sh-cp1-uk.yyz2, sh-cp2.dub1, sh-cp2-eu.yyz2, sh-cp2-uk.yyz2, sh-cp3.dub1, sh-cp4.dub1, and sh-cp5.dub1 will be undergoing emergency maintenance shortly to resolve some Protection Power provisioning issues. The server might be rebooted multiple times during this and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

EMERGENCY MAINTENANCE: Sep/21/2024 - 1:00 PM EST

Multiple sh-cp and res-cp servers in BUF1 and some VPS servers are having emergency maintenance performed on them, and as such services located on this node may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available.

Thank you for your patience.

RESOLVED: Sep/21/2024 - 3:20 PM EST

The emergency maintenance has been completed and BUF1 node is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.