All systems are operational

Past Incidents

23rd November 2024

No incidents reported

22nd November 2024

Web Hosting UPCOMING MAINTENANCE: NOV/26/2024 - Starting at 4:00 AM PST

UPCOMING MAINTENANCE: NOV/26/2024 - Starting at 4:00 AM PST

A subset of servers will undergo emergency maintenance scheduled to take place on November 26th between 4:00 AM and 11:59 PM PST. This maintenance spans a 20-hour window, and services are expected to be down for up to 8 hours, followed by potential service degradation.

List of Impacted Servers Include:

s100-s167

c100-c103

lax01-lax02

r200-r204

ws01-ws10

Our technology teams have identified a critical issue that requires immediate attention. Addressing this issue promptly is essential to ensure the stability, security, and reliability of your hosting services. We are committed to completing this necessary maintenance as quickly and efficiently as possible. We understand the importance of staying informed during this maintenance period. We will continue to provide status updates as new information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to mitigate this risk.

COMPLETED: NOV/27/2024 - 02:00 AM EST

The scheduled maintenance has been completed and we are glad to announce that all servers are operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

SCHEDULED MAINTENANCE STARTED: NOV/26/2024 - 4:00 AM PST

We have started the emergency scheduled maintenance, estimate time between 4:00 AM and 11:59 PM PST. This maintenance spans a 20-hour window, and services are expected to be down for up to 8 hours, followed by potential service degradation.

List of Impacted Servers Include:

s100-s167

c100-c103

lax01-lax02

r200-r204

ws01-ws10

Our technology teams have identified a critical issue that requires immediate attention. Addressing this issue promptly is essential to ensure the stability, security, and reliability of your hosting services. We are committed to completing this necessary maintenance as quickly and efficiently as possible. We understand the importance of staying informed during this maintenance period. We will continue to provide status updates as new information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to mitigate this risk.

21st November 2024

Basic Email Papamail - Webmail Login Issues

INVESTIGATING: NOV/21/2024 - 11:10 AM EST

We are aware of an issue preventing some users on Cluster A from logging into Webmail. HostedEmail is experiencing delays that are affecting webmail access. IMAP and POP services are also affected.

Our dedicated engineering team is actively investigating and working to resolve the problem quickly.

We understand how important this service is to you, and we appreciate your patience. We will provide updates as soon as we have more information.

RESOLVED: NOV/21/2024 - 12:30 PM EST

This issue has been resolved.

We appreciate your patience and understanding during this time.

If you encounter any issues with your Papamail account, do not hesitate to contact us. Thank you!

MONITORING: NOV/21/2024 - 11:50 AM EST

A fix has been implemented and we are monitoring the results.