All systems are operational

Past Incidents

23rd May 2025

Web Hosting MySQL Connectivity Issues - sh-cp9.yyz2

INVESTIGATING: MAY/23/2024 - 01:11 AM EST

Our Server Health team is investigating performance issues affecting server sh-cp9.yyz2 involving MySQL (database server).

Our team is working diligently to rectify the issue. Rest assured, we will post updates as soon as possible.

RESOLVED: MAY/23/2025 - 01:21 AM EST

We are glad to announce that our Server Health Team implemented appropriate measures to rectify the MySQL connectivity issues on server sh-cp9.yyz2. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Web Hosting Network Connectivity Issues - Multiple Servers

Investigating: MAY/23/2025 12:34 AM

Our technicians are currently investigating networking issues on multiple servers. We are working to identify the root cause and will provide updates as soon as more information is available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

UPDATE: MAY/23/2025 01:26 AM EST

Based on our recent findings, we determined that the servers are fully operational.

Regretfully, we established that affected servers are caused by the customer's Internet Service Provider (ISP) routing traffic through Cogent, which is outside the direct control of HostPapa.

We have contacted Cogent and confirmed that the outage is due to a fiber cut in Salt Lake City.

At this time, Congent has no estimated time of arrival (ETA) for resolution.

We are closely monitoring the situation to ensure the issue is fully resolved.

22nd May 2025

Web Hosting EMERGENCY MAINTENANCE - WS05

May/22/2025 - 04:25 AM EST

The server WS05 maintenance has been completed, we are still monitoring it to ensure the stability of the server. Further assistance related to this, kindly reach us via our Livechat or phone support.

We appreciate your patience and cooperation.

EMERGENCY MAINTENANCE: 04:10 AM - 22/May/2025

Server WS05 is undergoing maintenance, so its services may be affected and become inaccessible. It's expected to be resolved anytime soon.

Further updates will be posted here. Any inquiries related to this, kindly reach us via LiveChat or Phone.

We sincerely apologize for any inconvenience caused.

21st May 2025

Web Hosting EMERGENCY MAINTENANCE - sh-cp8.yyz2

May/21/2025 - 03:35 AM EST

The server sh-cp8.yyz2 maintenance has been completed, we are still monitoring it to ensure the stability of the server. Further assistance related to this, kindly reach us via our Livechat or phone support.

We appreciate your patience and cooperation.

EMERGENCY MAINTENANCE: 21/May/2025

Server sh-cp8.yyz2 is undergoing maintenance, so its services may be affected and become inaccessible. It's expected to be resolved anytime soon.

Further updates will be posted here. Any inquiries related to this, kindly reach us via LiveChat or Phone.

We sincerely apologize for any inconvenience caused.

20th May 2025

No incidents reported

19th May 2025

Reseller Hosting Network Connectivity Issues - res-cp3-au.yyz2

Investigating: MAY/19/2025 8:00 PM

We are currently experiencing intermittent network connectivity issues on server: res-cp3-au.yyz2. We are working to identify the root cause and will provide updates as soon as more information is available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

RESOLVED: MAY/20/2025 - 01:12 AM EST

We have performed an emergency maintenance on server res-cp3-au.yyz2 and we are glad to announce that it is currently up and running. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.