Past Incidents

4th October 2025

No incidents reported

3rd October 2025

EMERGENCY MAINTENANCE - R201

EMERGENCY MAINTENANCE: OCT/03/2025 - 4:40 PM EST

Server r201 is undergoing maintenance, so its services may be affected and become inaccessible.

Further updates will be posted here. Thank you

UPDATE: OCT/04/2025 - 12:10 AM EST

We have performed emergency maintenance on server R201, however, our Server Health team is actively investigating incident reports involving the server, specifically concerning network delays.

Our team is working diligently to resolve this issue, and we will provide updates as soon as they become available.

COMPLETED: OCT/05/2025 - 10:00 AM EST

The server maintenance has been completed, but we are still monitoring it to ensure its stability. For further assistance related to this, kindly reach out to us via our live chat or phone support.

2nd October 2025

HostPapa Dashboard HostPapa Dashboard and Service Accessibility Issue

INVESTIGATING: Oct/02/2025 - 08:33 PM EST

We are currently experiencing an issue with our Hostpapa Dashboard. We are also investigating issues reported relating to website/email accessibility.

Our team is actively investigating to identify the root cause and will provide updates as soon as more information is available.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve the issue.

RESOLVED: OCT/03/2025 - 1:10 AM EST

We are pleased to announce that the Dashboard is now fully operational. We sincerely appreciate your patience during the maintenance period.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

UPDATE: OCT/02/2025 - 11:17 PM EST

Please be advised that all HostPapa servers are fully operational currently. However, our System Engineers have identified an issue with our upstream provider that is currently impacting our Dashboard. This matter is regrettably outside of our direct control, but we have promptly notified the provider to ensure a swift resolution.

We will provide further updates as soon as all services are fully operational.

Thank you once again for your continued patience and understanding.

30th September 2025

Web Hosting EMERGENCY MAINTENANCE - sh-cp10.yyz2 and sh-cp4-au.yyz2

EMERGENCY MAINTENANCE: SEPT/30/2025 - 8:41 PM EST

Servers sh-cp10.yyz2 and sh-cp4-au.yyz2 are having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: SEPT/30/2025 - 9:07 PM EST

We have performed an emergency maintenance on the servers sh-cp10.yyz2 and sh-cp4-au.yyz2 . We are glad to announce that it is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

Reseller Hosting EMERGENCY MAINTENANCE - res-cp1-mx

EMERGENCY MAINTENANCE: SEPT/30/2025 - 8:20 PM EST

Server res-cp1-mx is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: SEPT/30/2025 - 9:40 PM EST

We have performed an emergency maintenance on server res-cp1-mx and we are glad to announce that it is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.