Some systems are experiencing issues

Past Incidents

25th February 2021

Advanced Email Basic/Advanced Email Notification Error

FIXED: 1 pm est

A fix has been applied to all emails at this time.

Our team is still monitoring the basic/advanced emails in order to make sure that there are no more problems.

If you still have issues, please contact our 24/7 support department.

Thank you for your patience and cooperation.


INVESTIGATING 10:40 am est

We are currently investigating "SMTP error 535 authentications failed" reported on advanced/basic email when sending an email.

We will post updates as they are available.

Sorry for the inconvenience.

24th February 2021

Dashboard Domain DNS Options Missing

FIXED: 11 am est

A fix has been applied.

If you still have issues, please contact our 24/7 support department.

Thank you for your patience and cooperation.


At this time the DNS options within your HostPapa Dashboard may be missing. This is currently being investigated by our Support team directly.

If you have changes that need to be made you can contact our support team via LiveChat, Phone or Support Ticket to have the changes made directly by our domains team.

Thank you for your patience and cooperation regarding troubleshooting this issue, and we're sorry for this inconvenience.

Web Hosting S114 is Down for Emergency Maintenance

COMPLETE: 03:10 AM EST

The emergency maintenance has been completed and S114 is back online and operating normally at this time.


Server S114 is down for emergency maintenance. Services hosted on this server will be unavailable until the maintenance is finished.

Further updates will be posted here regarding the status of the server. Thank you for your patience.

23rd February 2021

Web Hosting Internal server migrations

COMPLETED: 12:00 PM EST

The server migrations have been completed. If you still have issues with one of the servers below, please contact our support department.

Thank you for your patience.


ONGOING

Our migration team is performing some internal server migrations towards new hardware for better performance.

We have sent notifications prior to this informing all the customers about it. Please check your email and the spam box.

At this time you may experience downtime and other post migration related issues. If you have any questions or issues, please contact our 24/7 support team.

The servers that will be impacted: HP107, HP123, HP110, HP124, HP102, HP122, HP109, HP134, HP130, HP113, HP126, HP128, HP131, HP127, HP125, HP98, HP140, HP120, HP132, HP142, HP135, HP133, HP129, HP88, HP137, HP145, HP97, HP136, HP141, HP86, HP139, HP90, HP143, HP96, HP87, HP95

Thank you for your understanding.

22nd February 2021

No incidents reported