FIXED: 1 pm est
A fix has been applied to all emails at this time.
Our team is still monitoring the basic/advanced emails in order to make sure that there are no more problems.
If you still have issues, please contact our 24/7 support department.
Thank you for your patience and cooperation.
INVESTIGATING 10:40 am est
We are currently investigating "SMTP error 535 authentications failed" reported on advanced/basic email when sending an email.
We will post updates as they are available.
Sorry for the inconvenience.
FIXED: 11 am est
A fix has been applied.
At this time the DNS options within your HostPapa Dashboard may be missing. This is currently being investigated by our Support team directly.
If you have changes that need to be made you can contact our support team via LiveChat, Phone or Support Ticket to have the changes made directly by our domains team.
Thank you for your patience and cooperation regarding troubleshooting this issue, and we're sorry for this inconvenience.
COMPLETE: 03:10 AM EST
The emergency maintenance has been completed and S114 is back online and operating normally at this time.
Server S114 is down for emergency maintenance. Services hosted on this server will be unavailable until the maintenance is finished.
Further updates will be posted here regarding the status of the server. Thank you for your patience.
COMPLETED: 12:00 PM EST
The server migrations have been completed. If you still have issues with one of the servers below, please contact our support department.
Thank you for your patience.
Our migration team is performing some internal server migrations towards new hardware for better performance.
We have sent notifications prior to this informing all the customers about it. Please check your email and the spam box.
At this time you may experience downtime and other post migration related issues. If you have any questions or issues, please contact our 24/7 support team.
The servers that will be impacted: HP107, HP123, HP110, HP124, HP102, HP122, HP109, HP134, HP130, HP113, HP126, HP128, HP131, HP127, HP125, HP98, HP140, HP120, HP132, HP142, HP135, HP133, HP129, HP88, HP137, HP145, HP97, HP136, HP141, HP86, HP139, HP90, HP143, HP96, HP87, HP95
Thank you for your understanding.
No incidents reported