Some systems are experiencing issues

Past Incidents

17th September 2021

Advanced Email Basic/Advanced Email Issue

FIXED Sep/17/2021 02:30 PM EST

Our engineering team has fixed the issue. If you are still experiencing issues with your emails, please contact our Support team through Live Chat, Phone, or Email [email protected]

Thank you for your patience in this matter.


INVESTIGATING: Sep/17/2021 11:40 AM EST

We are currently experiencing login issues with HostPapa Basic/Advanced email accounts.

We are investigating this at this time, and will provide updates as they are available.

Thank you for your patience.

16th September 2021

Web Hosting Korax Mail Server - issues

INVESTIGATING: 17/09/2021 1:00 PM EST

Korax mail server is still experiencing issues accessing or disconnections from the webmail and mail clients. Our Server Administrators are still investigating into this issue and working to resolve it as quickly as possible.

Further updates will be posted here as available.


INVESTIGATING: 16/09/2021 4:00 PM EST

The Korax mail server is currently experiencing issues with SMTP services which may result in disconnection and inability to login via email client (Outlook, Macmail, etc.) as well as webmail. Our Server Administrators are investigating into this issue and working to resolve it as quickly as possible.

Further updates will be posted here as available.

Phone Support System Voice Support issue

FIXED Sep/16/2021 1:15 pm

The issue has been resolved. Thank you for the patience.


INVESTIGATING Sep/16/2021 1:00 PM

We have identified an issue with our voice support phone lines that are affecting incoming and outgoing calls for 905 XXX. You may not be able to contact us via phone.

This is being investigated, and we will update this status page periodically until resolved.

We're sorry for the inconvenience. You can still contact support via the Toll Free system, our ticket system, by email, and via LiveChat support at our website (https://www.hostpapa.com).

15th September 2021

Korax Mail Server - Login issues

FIXED: Sep/15/2021 07:40 PM EST

Our Server Admins have fixed the issue. The mail server and login via email client and webmail should be working normally at this time. If you are still experiencing any issue, please feel free to contact us via our Support channels.


INVESTIGATING: 15/09/2021 5:40 PM EST

The Korax mail server is currently experiencing issues with SMTP services which may result in disconnection and inability to login via email client as well as webmail. Our Server Administrators are investigating into this issue and working to resolve it as quickly as possible. Further updates will be posted here as available.