Past Incidents

27th November 2024

Web Hosting Follow up to SCHEDULED MAINTENANCE: NOV/26/2024

COMPLETED: NOV/27/2024 - 04:54 AM EST

The emergency maintenance has been completed and we are glad to announce that all servers are operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Emergency Network Reboot: NOV/27/2024 - 04:45 AM EST

In order to close up all remaining steps for the November 26th Maintenance, we will perform a final network maintenance. The servers will be up, only the network connection will be lost for a few minutes.

List of Impacted Servers Include:

s100-s167

c100-c103

lax01-lax02

r200-r204

ws01-ws10

We understand the importance of staying informed during this short period. We will continue to provide status updates as new information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to mitigate this risk.

26th November 2024

VPS Hosting Backup Service Interruption

IDENTIFIED: NOV/26/2024 - 11:45 PM EST

We are currently experiencing an issue with our backup services. This issue affects backup access, particularly for our dedicated customers paying for this service.

Our team is aware of the issue and is working diligently to resolve it. At this time, backups in the Los Angeles region are unavailable. We understand the importance of these backups to our dedicated customers and apologize for any inconvenience this may cause.

We are investigating the cause of this issue and are working to restore service as quickly as possible. We will provide updates on our progress as more information becomes available.

Thank you for your patience and understanding.

RESOLVED: NOV/27/2024 - 1:10 PM EST

We are pleased to inform you that the issue with our backup services has been resolved. Backup access has been fully restored, and all services operate normally.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding.

Thank you for your continued support.

Basic Email Papamail - Emergency maintenance

INVESTIGATING: NOV/26/2024 - 09:25 AM EST

We are currently investigating an ongoing issue with Papamail. IMAP, POP, and Webmail access on PapaMail services will be affected.

Our dedicated engineering team is actively investigating and working to resolve the problem quickly.

We understand how important this service is to you, and we appreciate your patience. We will provide updates as soon as we have more information.

RESOLVED: NOV/27/2024 - 9:17 AM EST

We are pleased to inform you that the service is now functioning as expected.

We sincerely apologize for the disruption.

Thank you once again for your patience.

IDENTIFIED: NOV/26/2024 - 6:00 PM EST

While engineers have brought systems up to stability, further troubleshooting and investigation are ongoing.

UPDATE: NOV/26/2024 - 3:20 PM EST

The HostedEmail issue affecting Cluster A mailboxes is still being worked on by the engineering team. We will continue to provide updates as they become available.

UPDATE: NOV/26/2024 - 12:30 PM EST

The engineering team is continuing to address the HostedEmail issues. Further updates will be provided as they become available.

Thank you for your patience as we work to resolve this.

UPDATE: NOV/26/2024 - 10:40 AM EST

We are continuing to investigate this issue. Engineering is working on identifying the cause and attempting a fix.

Web Hosting SCHEDULED MAINTENANCE STARTED: NOV/26/2024 - 4:00 AM PST

SCHEDULED MAINTENANCE: NOV/26/2024 - Starting at 4:00 AM PST

A subset of servers will undergo emergency maintenance scheduled to take place on November 26th between 4:00 AM and 11:59 PM PST. This maintenance spans a 20-hour window, and services are expected to be down for up to 8 hours, followed by potential service degradation.

List of Impacted Servers Include:

s100-s167

c100-c103

lax01-lax02

r200-r204

ws01-ws10

Our technology teams have identified a critical issue that requires immediate attention. Addressing this issue promptly is essential to ensure the stability, security, and reliability of your hosting services. We are committed to completing this necessary maintenance as quickly and efficiently as possible. We understand the importance of staying informed during this maintenance period. We will continue to provide status updates as new information becomes available. We sincerely apologize for any inconvenience this may cause and appreciate your understanding as we work to mitigate this risk.

COMPLETED: NOV/27/2024 - 02:00 AM EST

The scheduled maintenance has been completed and we are glad to announce that all servers are operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

25th November 2024

No incidents reported