All systems are operational

Past Incidents

10th March 2023

r144 - Emergency Maintenance

COMPLETED: Mar/10/2023 09:00 AM EST

The emergency maintenance has been completed and r144 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: 2023-03-10 08:32 AM EST

r144 is having emergency maintenance performed on it, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once they are available.

Thank you for your patience.

Web Hosting HP235 - Emergency Maintenance

EMERGENCY MAINTENANCE: Mar/10/2023 2:46 AM EST

HP235 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.


COMPLETED: Mar/10/2023 03:55 AM EST The emergency maintenance has been completed and HP235 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

9th March 2023

Web Hosting HP272 - Server unresponsive

INVESTIGATING:

Our System Admins are investigating an issue with HPP272 as it seems to be not responsive which may affect the accessibility of services hosted to it. They are working on a resolution as possible.

We sincerely apologize for the inconvenience caused.

Basic Email Papamail - Email Accessibility Issue

INVESTIGATING: Mar/09/2023 10:20 AM EST

We are investigating an issue preventing users on Cluster A from logging into Webmail. Our Engineering team is already working on the resolution as soon as possible.

We sincerely apologize for the inconvenience caused. We will provide an update once we have additional information.

Web Hosting S142 - Emergency Maintenance

COMPLETED: Mar/09/2023 04:30 AM EST

The emergency maintenance has been completed and S142 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/09/2023 4:00 AM EST

S142 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Web Hosting S141 - Emergency Maintenance

COMPLETED: Mar/09/2023 02:30 AM EST

The emergency maintenance has been completed and S141 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/09/2023 2:00 AM EST

S141 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

8th March 2023

Reseller Hosting R141 - Emergency Maintenance

UPDATE: Mar/09/2023 08:00 AM EST

The emergency maintenance on R141 is still underway, the server is in a stable state however there are still issues with the I/O and Apache, services may still be affected or inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.


EMERGENCY MAINTENANCE: Mar/08/2023 08:00 AM EST

R141 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

COMPLETED: Mar/10/2023 10:55 AM EST

The emergency maintenance has been completed and R141 is operating normally again.

Should you continue to have any issues, please don't hesitate to contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

We apologize for all the inconvenience caused on your end and really appreciate your patience and understanding during this period.

The final maintenance window has been applied to the server, and we are monitoring it further.

If you encounter any further problems or have questions, please do not hesitate to reach out to our support team through LiveChat, Phone, or Email/Support Ticket. We are always happy to assist you. To find our contact information, please visit our website at www.hostpapa.com/about-hostpapa/contact.

Our System Admins have deployed a temporary fix to help keep the server online until the permanent fix is applied, but the issue may still re-occur intermittently. They are closely monitoring the server to mitigate any issues in case it appears.

We sincerely apologize for the inconvenience and we appreciate your patience in this matter.

We will post further updates as soon as made available.

The server is still experiencing issues intermittently and our System Admins are continuously working on a permanent fix. They will continue to monitor the server to make sure that it is fully resolved and functional.

We sincerely apologize for the inconvenience and we appreciate your patience in this matter.

We will post further updates as soon as made available.

UPDATE: Mar/08/2023 5:00 PM EST

The emergency maintenance is still ongoing for R141. Our System Admins are continuously working to resolve the issue as soon as possible.

We sincerely apologize for the inconvenience.

We will post further updates as soon as made available.

Web Hosting S136 - Emergency Maintenance

COMPLETED: Mar/08/2023 08:30 AM EST

The emergency maintenance has been completed and S136 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/08/2023 07:50 AM EST

S136 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Web Hosting S140 - Emergency Maintenance

COMPLETED: Mar/08/2023 07:35 AM EST

The emergency maintenance has been completed and S140 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/08/2023 07:00 AM EST

S140 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Web Hosting S138 - Emergency Maintenance

COMPLETED: Mar/08/2023 04:30 AM EST

The emergency maintenance has been completed and S138 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/08/2023 04:00 AM EST

S138 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Web Hosting S137 - Emergency Maintenance

EMERGENCY MAINTENANCE: Mar/08/2023 2:00 AM EST

S137 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Web Hosting S163 - Emergency Maintenance

EMERGENCY MAINTENANCE: Mar/08/2023 12:00 AM EST

S163 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

7th March 2023

LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: March/07/2023 4:45 PM EST

Our LiveChat system is currently experiencing some issues and you may not be able to use it properly at this time. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

Reseller Hosting R141 - Emergency Maintenance

EMERGENCY MAINTENANCE: Mar/07/2023 09:15 AM EST

R141 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Web Hosting S135 - Emergency Maintenance

COMPLETED: Mar/07/2023 04:35 AM EST

The emergency maintenance has been completed and S135 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/07/2023 04:00 AM EST

S135 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

VPS Hosting KVM101 node is experiencing issues

COMPLETED: Mar/07/2023 4:45 AM EST

The emergency maintenance has been completed, KVM101 is operating normally again at this time.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/07/2023 4:00 AM EST

The VPS node KVM101 is experiencing issues at this time. Website and email content may be slow or unresponsive at this time. We're investigating the issue thoroughly at the moment.

We're sorry for any inconvenience this may have caused.

Web Hosting S134 - Emergency Maintenance

COMPLETED: Mar/07/2023 03:00 AM EST

The emergency maintenance has been completed and S134 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/07/2023 02:30 AM EST

S134 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Reseller Hosting R142 - Emergency Maintenance

COMPLETED: Mar/07/2023 02:25 AM EST

The emergency maintenance has been completed and R142 is operating normally again.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.


EMERGENCY MAINTENANCE: Mar/07/2023 02:00 AM EST

R142 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

Reseller Hosting R141 - Emergency Maintenance

EMERGENCY MAINTENANCE: Mar/07/2023 12:00 AM EST

R141 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.