Past Incidents

EMERGENCY MAINTENANCE: Mar/29/2023 11:25 AM EST

KVM116 and KVM101 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

EMERGENCY MAINTENANCE: Mar/28/2023 9:45 AM EST

S115 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

FIXED: March/27/2023 9:37 PM EDT

The issue with MSSQL in WS09 has been fixed and the server is up and running as expected.

Should you continue to have any issues, please don't hesitate to get in touch with our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thanks for your patience and sorry again for any inconvenience on your side.

===================================================================

INVESTIGATING: Mar/27/2023 7:23 PM EDT

Our Server Health team identified MSSQL issues with server WS09. They are working to resolve the issue as soon as possible.

This may affect the ability of clients to access services/accounts on that server. We sincerely apologize for the inconvenience caused.

We will post more information as soon as they are available.

UPDATE: Mar/27/2023 - 9:00 AM EST

Our System Admins are still working on finding a permanent fix. Once it is fully resolved and functional it will be closely monitored to ensure no other stability issues appear.

We sincerely apologize for the inconvenience and we appreciate your patience in this matter.

We will post further updates as soon as made available.

UPDATE: Mar/27/2023 - 4:00 AM EST

The server is still experiencing issues intermittently and our System Admins are continuously working on a permanent fix. They will continue to monitor the server to make sure that it is fully resolved and functional.

We sincerely apologize for the inconvenience and we appreciate your patience in this matter.

We will post further updates as soon as made available.

INVESTIGATING: Mar/26/2023 - 7:20 PM EST

WS08 is currently experiencing a networking issue and as such services located on these servers may be affected and become inaccessible. We sincerely apologize for the inconvenience caused.

Further updates will be posted once available. Thank you for your patience.