All systems are operational

Past Incidents

2nd August 2024

Web Hosting Emails Issue - Multiple Servers

IDENTIFIED: Aug/02/2024 - 2:15 PM EDT

Our Engineering team identified an issue with the mail provider where customers are getting different errors.

We are currently working on the issue and looking for a permanent fix.

We sincerely apologize for the inconvenience this might be causing on your side.

We will post further updates once available.

RESOLVED: Aug/03/2024 - 12:00 PM EDT

We are pleased to inform you that the issue affecting web hosting emails across multiple servers has been resolved. Our Engineering and Server Health Teams have worked diligently to identify and implement a permanent fix.

We sincerely apologize for the long time without an update and for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any further questions or need assistance, please do not hesitate to contact our 24/7 support team.

Thank you for your continued support.

INVESTIGATING: Aug/02/2024 - 09:45 PM EDT

Due to recently reported cases, we are reinvestigating this email incident affecting all servers. Our Server Health Team is diligently working to identify the root cause and implement a permanent fix.

This issue may cause disruptions in email sending and receiving for some users.

We sincerely apologize for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please contact our support team.

Thank you for your comprehension and continued support.

UPDATE: Aug/02/2024 - 09:15 PM EST

After a thorough investigation, MailChannels Support identified that numerous IP addresses are currently blocked in the RBL spam-fighting tool due to spamming reputation. HostPapa’s MailChannels detects and blocks emails linked to these IP addresses known for spamming.

Currently, there is no known blocking issue from the HostPapa side. Please contact the intended recipient to check and resolve the issue with their email provider. For further information, please visit: https://check.spamhaus.org/returnc/vol/204.44.192.78/

If you have any questions or issues, please contact our 24/7 support team.

INVESTIGATING: Aug/02/2024 - 6:00 PM EDT

We are still investigating the cause of a temporary SMTP block affecting our services. Our Server Health Team is diligently working to identify the root cause and implement a permanent fix.

This issue may cause disruptions in email sending and receiving for some users.

We sincerely apologize for any inconvenience this may have caused. We understand the importance of reliable email services and appreciate your patience and understanding during this time.

If you have any questions or need further assistance, please contact our support team.

Thank you for your comprehension and continued support.
Web Hosting k100 - Emergency Maintenance

EMERGENCY MAINTENANCE: Aug/02/2024 - 12:20 PM EST

Server k100 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: Aug/02/2024 - 12:50 PM EST

The emergency maintenance has been completed and the server sh-cp4.buf1 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

1st August 2024

No incidents reported

31st July 2024

No incidents reported

30th July 2024

Web Hosting WS10 - Scheduled Migration

SCHEDULED MIGRATION: JUL/30/2024 - 2:00 AM EST

Our migration team is performing the scheduled server migration toward new hardware for better performance on server WS10. We have sent notifications before this event for further information.

At this time you may experience downtime and other post migration-related issues. If you have any questions or issues, please contact our 24/7 Customer Support.

Thank you for your patience and understanding.

RESOLVED: JUL/30/2024 - 04:23 AM EST

The emergency maintenance has been completed and the server is now back online. We are still monitoring to ensure stability.

Should you continue having issues, please get in touch with our support team via LiveChat, Phone, or Email/Support Ticket.