All systems are operational

Past Incidents

7th August 2024

Web Hosting KORAX Networking Issue

INVESTIGATING: Aug/07/2024 - 3:00 PM EDT

Multiple Korax servers are having network issues at the data center and the Technicians are currently working with them. We will update you as more information becomes available.

We sincerely apologize for the inconvenience caused.

RESOLVED: AUG/07/2024 - 09:42 PM EST

We are pleased to inform you that the network issues affecting Virtual Private Servers (VPSs) have been resolved.

Once again, we truly appreciate your patience and understanding while our Network Engineers restored the services.

Should you continue having issues, please get in touch with our support team via LiveChat, Phone, or Email/Support Ticket.

RESOLVED: Aug/07/2024 - 5:45 PM EDT

The network issues affecting multiple Korax servers at the data center have been resolved for shared hosting services.

INVESTIGATING: Aug/07/2024 - 6:20 PM EDT

The issue at the data center continues to affect accessibility to Virtual Private Servers (VPSs).

Technicians are currently working on resolving this.

We sincerely apologize for any inconvenience caused and appreciate your patience.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

UPDATE: Aug/07/2024 - 3:45 PM EDT

The issue at the data center also affects accessibility to Virtual Private Servers (VPSs).

We sincerely apologize for any inconvenience caused and we appreciate all your patience.
Web Hosting SH-CP6.YYZ2 - Emergency Maintenance

EMERGENCY MAINTENANCE: AUG/07/2024 - 01:50 AM EST

Server sh-cp6.yyz2 will be undergoing emergency maintenance to resolve provisioning issues with the Protection Power API. The services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused and we will appreciate all your patience.

COMPLETED: AUG/07/2024 - 02:27 AM EST

The emergency maintenance has been completed and the server sh-cp6.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

6th August 2024

Web Hosting HP311 - Emergency Reboot

RESOLVED: AUG/06/2024 - 03:25 AM EST

The emergency reboot has been completed and the server HP311 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY REBOOT: AUG/06/2024 - 03:10 AM EST

Server HP311 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

5th August 2024

Web Hosting HP246 - Emergency Maintenance

EMERGENCY MAINTENANCE: Aug/05/2024 - 5:55 PM EDT

Server HP246 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

RESOLVED: AUG/05/2024 - 6:03 PM EST

The emergency maintenance has been completed and the server HP246 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please get in touch with our support team via LiveChat, Phone, or Email/Support Ticket
Web Hosting Multiple Servers - Networking Issues

INVESTIGATING: Aug/05/2024 - 1:30 PM EDT

We are currently experiencing network connectivity issues affecting multiple servers, including shared, reseller, and VPS servers. This may cause slowness in various services.

Our Server Health team has identified the issue and is working to resolve it as quickly as possible.

We sincerely apologize for any inconvenience caused and will post further updates on this page.

RESOLVED: Aug/05/2024 - 3:00 PM EDT

We are pleased to inform you that the issue has been fully resolved. All services are now operating normally.

Thank you for your patience and understanding. If you experience any further issues, please do not hesitate to contact our support team.

UPDATE: Aug/05/2024 - 2:00 PM EDT

We regret to inform you that the issue has not been fully resolved yet. Our team is actively working to address the problem and restore full functionality as soon as possible.

We apologize for any inconvenience this may cause and appreciate your patience. Further updates will be posted on this page.