INVESTIGATING: JAN/30/2025 - 2:30 PM EST
Incident Details: We are currently aware of an issue where customers are being prompted to re-enter their password when trying to send an email through Papamail. Our team is working diligently to resolve this as soon as possible.
Next Steps: Our engineers are investigating the root cause and working on a fix. We appreciate your patience and will provide updates as soon as we have more information.
We apologize for this inconvenience and appreciate your patience and understanding.
EMERGENCY MAINTENANCE: 30/01/2025 - 08:40AM
The maintenance of R203 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/30/2025 - 8:05 AM EST
Server R203 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 30/01/2025 - 02:40AM
The maintenance of HP269 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/30/2025 - 2:10 AM EST
Server HP269 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/30/2025 - 01:00 AM EST
Server S150 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 10:00 PM EST
Server WS101 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 7:30 PM EST
Server HP253 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 6:00 PM EST
Server HP268 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 29/01/2025 - 03:10AM
The maintenance of HP301 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/29/2025 - 2:45 AM EST
Server HP301 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 2:10 AM EST
Server HP261 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 1:00 AM EST
Server S132 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 11:00 PM EST
Server HP232 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 10:27 PM EST
Server HP351 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 10:00 PM EST
Server S163 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 09:00 PM EST
We are currently having emergency maintenance on the ticketing and dashboard systems, downtime is expected during this time.
Please accept our sincere apologies for the inconvenience that this has caused. Rest assured, we'll post further updates once our system is fully operational.
Your patience and understanding are sincerely appreciated. Thank you.
COMPLETED: JAN/29/2025 - 12:30 AM EST
The emergency maintenance on the ticketing and dashboard systems was completed and the system is functioning normally.
If you continue to experience any issues or have any questions, please contact our support team at hostpapa.com/about-hostpapa/contact/
UPDATE: FEB/06/2025 - 1:00 AM EST
To achieve optimal system performance, our System Engineers are finalizing the database restore after maintenance.
As a result, slowness may be encountered in your HostPapa Dashboard and ticketing system.
Rest assured, our System Engineers will exert reasonable efforts to execute the maintenance as quickly as possible.
We'll keep you updated as soon as possible. Once again, thank you for your consideration.
EMERGENCY MAINTENANCE: JAN/28/2025 - 07:35 PM EST
Server HP281 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 28/01/2025 - 06:25AM
The maintenance of HP299 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/28/2025 - 05:55 AM EST
Server HP299 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 28/01/2025 - 05:53AM
The maintenance of HP276 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/28/2025 - 05:30 AM EST
Server HP276 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 28/01/2025 - 03:40AM
The maintenance of HP246 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/28/2025 - 03:10 AM EST
Server HP246 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 28/01/2025 - 03:00AM
The maintenance of HP343 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/28/2025 - 02:35 AM EST
Server HP343 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/27/2025 - 11:00 PM EST
Server HP223 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/27/2025 - 10:28 PM EST
Server HP346 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/27/2025 - 10:00 PM EST
Server HP329 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/27/2025 - 10:00 PM EST
Server HP239 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/27/2025 - 6:30 PM EST
Server HP244 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused
EMERGENCY MAINTENANCE: JAN/27/2025 - 05:00 PM EST
Server HP338 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 27/01/2025 - 07:15AM
The maintenance of HP260 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/27/2025 - 06:45 AM EST
Server HP260 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 27/01/2025 - 06:45AM
The maintenance of HP250 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/27/2025 - 06:30 AM EST
Server HP250 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
RESOLVED: JAN/27/2024 - 06:00 AM
A fix has been implemented and we are monitoring the results.
We apologize for any inconvenience caused by this issue.
INVESTIGATING: JAN/27/2024 - 04:30 AM
Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.
You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.
EMERGENCY MAINTENANCE: 27/01/2025 - 03:15AM
The maintenance of HP331 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/27/2025 - 02:45 AM EST
Server HP331 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 27/01/2025 - 02:35AM
The maintenance of HP310 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/27/2025 - 02:10 AM EST
Server HP310 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 11:44 PM EST
Server HP339 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 11:39 PM EST
Server HP349 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 11:20 PM EST
Server HP245 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 11:09 PM EST
Server HP348 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 10:55 PM EST
Server HP345 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 10:37 PM EST
Server HP328 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 10:09 PM EST
Server HP306 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 10:03 PM EST
Server HP258 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 09:51 PM EST
Server HP352 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/26/2025 - 07:30 PM EST
Server HP248 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.