All systems are operational

Past Incidents

2nd February 2025

Web Hosting EMERGENCY MAINTENANCE - HP263

EMERGENCY MAINTENANCE: FEB/2/2025 - 02:30 AM EST

Server HP263 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: FEB/2/2025 - 02:52 AM EST

The emergency maintenance is complete, and server HP263 is back online. However, we are still monitoring it to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Web Hosting EMERGENCY MAINTENANCE - HP341

EMERGENCY MAINTENANCE: FEB/2/2025 - 02:05 AM EST

Server HP341 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: FEB/2/2025 - 02:23 AM EST

The emergency maintenance is complete, and server HP341 is back online. However, we are still monitoring it to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

1st February 2025

Web Hosting EMERGENCY MAINTENANCE - HP332

EMERGENCY MAINTENANCE: FEB/1/2025 - 02:14 AM EST

Server HP332 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: FEB/1/2025 - 03:10 AM EST

The emergency maintenance is complete, and server HP332 is back online. However, we are still monitoring it to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Web Hosting EMERGENCY MAINTENANCE - HP308

EMERGENCY MAINTENANCE: FEB/1/2025 - 01:21 AM EST

Server HP308 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: FEB/1/2025 - 02:09 AM EST

The emergency maintenance is complete, and server HP308 is back online. However, we are still monitoring it to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

31st January 2025

Web Hosting EMERGENCY MAINTENANCE - HP292

EMERGENCY MAINTENANCE: 31/01/2025 - 02:50AM

The maintenance of HP292 is now complete and it's now operational. Should you have any issues, please let us know.

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EMERGENCY MAINTENANCE: JAN/31/2025 - 2:15 AM EST

Server HP292 will be having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting EMERGENCY MAINTENANCE- HP288

EMERGENCY MAINTENANCE: JAN/31/2025 - 1:10 AM EST

Server HP288 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: JAN/31/2025 - 1:37 PM EST

The emergency maintenance is complete and the server hp288 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Web Hosting sh-cp6.yyz2 - MySQL Connectivity Issues

INVESTIGATING: JAN/31/2025 - 12:50 AM EST

Our Server Health team identified MySQL issues with server sh-cp6.yyz2. They are working to resolve the issue as soon as possible.

This may affect the ability of clients to access services/accounts on that server. We sincerely apologize for the inconvenience caused.

We will post more information as soon as they are available.

COMPLETED: JAN/31/2025 - 1:17 AM EST

This issue with MySQL connectivity has been fixed and all the websites under sh-cp6.yyz2 are now accessible again.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

30th January 2025

Web Hosting EMERGENCY REBOOT- sh-cp6.yyz2

EMERGENCY REBOOT: JAN/30/2025 - 10:46 PM EST

Server sh-cp6.yyz2is having emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: JAN/30/2025 - 11:07 PM EST

The emergency reboot is complete and the server sh-cp6.yyz2 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Basic Email Papamail Password Issue

INVESTIGATING: JAN/30/2025 - 2:30 PM EST

Incident Details: We are currently aware of an issue where customers are being prompted to re-enter their password when trying to send an email through Papamail. Our team is working diligently to resolve this as soon as possible.

Next Steps: Our engineers are investigating the root cause and working on a fix. We appreciate your patience and will provide updates as soon as we have more information.

We apologize for this inconvenience and appreciate your patience and understanding.

RESOLVED: JAN/30/2025 - 4:00 PM EST

The fix has been successful. This incident has been resolved.

We appreciate your understanding during this downtime and are at your disposal if you encounter any issues with the service.
Reseller Hosting EMERGENCY MAINTENANCE - R203

EMERGENCY MAINTENANCE: 30/01/2025 - 08:40AM

The maintenance of R203 is now complete and it's now operational. Should you have any issues, please let us know.

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EMERGENCY MAINTENANCE: JAN/30/2025 - 8:05 AM EST

Server R203 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting EMERGENCY MAINTENANCE - HP269

EMERGENCY MAINTENANCE: 30/01/2025 - 02:40AM

The maintenance of HP269 is now complete and it's now operational. Should you have any issues, please let us know.

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EMERGENCY MAINTENANCE: JAN/30/2025 - 2:10 AM EST

Server HP269 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

Web Hosting EMERGENCY MAINTENANCE - S150

EMERGENCY MAINTENANCE: JAN/30/2025 - 01:00 AM EST

Server S150 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: JAN/30/2025 - 01:17 AM EST

The emergency maintenance is complete and the server S150 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

29th January 2025

Web Hosting EMERGENCY MAINTENANCE - WS101

EMERGENCY MAINTENANCE: JAN/29/2025 - 10:00 PM EST

Server WS101 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: JAN/29/2025 - 10:27 PM EST

The emergency maintenance is complete and the server WS101 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
Web Hosting EMERGENCY MAINTENANCE - HP253

EMERGENCY MAINTENANCE: JAN/29/2025 - 7:30 PM EST

Server HP253 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: JAN/29/2025 - 07:50 PM EST

The emergency maintenance is complete and the server HP253 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.