EMERGENCY MAINTENANCE: FEB/1/2025 - 02:14 AM EST
Server HP332 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: FEB/1/2025 - 01:21 AM EST
Server HP308 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 31/01/2025 - 02:50AM
The maintenance of HP292 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/31/2025 - 2:15 AM EST
Server HP292 will be having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/31/2025 - 1:10 AM EST
Server HP288 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
INVESTIGATING: JAN/31/2025 - 12:50 AM EST
Our Server Health team identified MySQL issues with server sh-cp6.yyz2. They are working to resolve the issue as soon as possible.
This may affect the ability of clients to access services/accounts on that server. We sincerely apologize for the inconvenience caused.
We will post more information as soon as they are available.
EMERGENCY REBOOT: JAN/30/2025 - 10:46 PM EST
Server sh-cp6.yyz2is having emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
INVESTIGATING: JAN/30/2025 - 2:30 PM EST
Incident Details: We are currently aware of an issue where customers are being prompted to re-enter their password when trying to send an email through Papamail. Our team is working diligently to resolve this as soon as possible.
Next Steps: Our engineers are investigating the root cause and working on a fix. We appreciate your patience and will provide updates as soon as we have more information.
We apologize for this inconvenience and appreciate your patience and understanding.
EMERGENCY MAINTENANCE: 30/01/2025 - 08:40AM
The maintenance of R203 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/30/2025 - 8:05 AM EST
Server R203 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 30/01/2025 - 02:40AM
The maintenance of HP269 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/30/2025 - 2:10 AM EST
Server HP269 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/30/2025 - 01:00 AM EST
Server S150 will undergo maintenance, and as such, services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 10:00 PM EST
Server WS101 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 7:30 PM EST
Server HP253 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 6:00 PM EST
Server HP268 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: 29/01/2025 - 03:10AM
The maintenance of HP301 is now complete and it's now operational. Should you have any issues, please let us know.
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EMERGENCY MAINTENANCE: JAN/29/2025 - 2:45 AM EST
Server HP301 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 2:10 AM EST
Server HP261 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/29/2025 - 1:00 AM EST
Server S132 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 11:00 PM EST
Server HP232 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 10:27 PM EST
Server HP351 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 10:00 PM EST
Server S163 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY MAINTENANCE: JAN/28/2025 - 09:00 PM EST
We are currently having emergency maintenance on the ticketing and dashboard systems, downtime is expected during this time.
Please accept our sincere apologies for the inconvenience that this has caused. Rest assured, we'll post further updates once our system is fully operational.
Your patience and understanding are sincerely appreciated. Thank you.
COMPLETED: JAN/29/2025 - 12:30 AM EST
The emergency maintenance on the ticketing and dashboard systems was completed and the system is functioning normally.
If you continue to experience any issues or have any questions, please contact our support team at hostpapa.com/about-hostpapa/contact/
UPDATE: FEB/06/2025 - 1:00 AM EST
To achieve optimal system performance, our System Engineers are finalizing the database restore after maintenance.
As a result, slowness may be encountered in your HostPapa Dashboard and ticketing system.
Rest assured, our System Engineers will exert reasonable efforts to execute the maintenance as quickly as possible.
We'll keep you updated as soon as possible. Once again, thank you for your consideration.
EMERGENCY MAINTENANCE: JAN/28/2025 - 07:35 PM EST
Server HP281 is having maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.