No incidents reported
INVESTIGATING - May/2/2024 - 5:25 AM EST
We are encountering intermittent issues with Papamail.
Customers intermittently cannot log in to or access webmail in mail.papamail.net.
We will provide an update once we have additional information.
FIXED: May/06/2024 - 9:00 AM EDT
We've been closely monitoring the performance of Webmail in Cluster A during the weekend and are pleased to report that it has regained its usual levels of responsiveness.”
We understand the inconvenience this may have caused and appreciate your patience during this time.
Thank you for your understanding and continued support.
UPDATE: May/03/2024 - 6:00 PM EDT
We continue to monitor and work towards a full restoration of the Webmail service, which is experiencing interruptions.
We appreciate your patience.
Further updates to come as they are received.
UPDATE: May/03/2024 - 10:35 AM EDT
Our team is still monitoring webmail as delays persist, all activity is expected to return to normal soon.
Additional updates will be provided as they become available.
We appreciate your patience.
UPDATE: May/03/2024 3:00AM
IMAP,POP & Webmail Connections are fixed, we are still experiencing some delays that remain ongoing.
We will provide further updates for you on this minor incident as they become available.
UPDATE: May/02/2024 - 6:00 PM EDT
Our team continues to monitor webmail due to delays that remain ongoing.
We will provide further updates for you on this minor incident as they become available.
MONITORING: May/02/2024 - 3:20 PM EDT
Our team has implemented a fix; IMAP and POP services are working as expected.
We will continue to monitor the changes and webmail is expected to be back in full service shortly.
UPDATE: May/02/2024 - 1:00 PM EDT
We continue to work to restore full services. Webmail is currently experiencing interruptions due to an ongoing spam campaign.
Inbound email continues to be delivered to mailboxes without issue. Outbound email services may be degraded for some users.
We will post another update once we have more information to share.
UPDATE: May/02/2024 - 9:15 AM EST
We are still investigating the current issue with our dedicated email service. At this time users may be unable to access email via IMAP, POP, or mail.papamail.net.
We continue to work towards resolving the reported issues and will post another update once we have more information to share.
INVESTIGATING: May/01/2024 - 1:10 PM EDT
We are investigating an issue affecting some users on Cluster A accessing webmail.
IMAP and POP services are unaffected. Our engineering team has been engaged.
We will provide an update once we have additional information.
INVESTIGATING: May/01/2024 - 9:15 AM EST
Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.
You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.
FIXED: May/01/2024 - 11:00 AM EDT
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
We appreciate your patience and understanding during this outage.
UPDATE: May/01/2024 - 10:30 AM EDT
The issue has been identified and a fix is being implemented.