All systems are operational

Past Incidents

6th May 2024

VPS Hosting KVM107 - EMERGENCY MAINTENANCE

COMPLETED: May/09/2023 - 02:00 AM EST

The emergency maintenance has been completed and the server node KVM107 is operating normally again after closely monitoring it.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

EMERGENCY MAINTENANCE: May/05/2024 - 11:18 PM EDT

KVM107 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

We will post updates once available. Thank you for your patience.

UPDATE: May/08/2024 - 04:30 AM EST

Currently, only 4 VM's are down on node KVM107 , we are working on migrating these to a new node to avoid any further disruption.

All other VM's are currently operating normally, we appreciate your patience during this time

Thanks for your patience.

RESOLVED: MAY/07/2024 - 8:17 PM EST

The emergency maintenance has been completed and the server KVM107 is back online. We are still monitoring to ensure stability.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact

UPDATE: May/07/2024 - 10:30 AM EDT

We're still working on this server. 17 VMs are back on track, and 13 to go.

We've hit a snag on the way and our Server Health team is working hard to fix it as soon as possible.

Thanks for your patience.

UPDATE: May/06/2024 - 5:30 PM EDT

The resolution is taking longer than expected due to the nature of the problem. Our team is working diligently to restore optimal and secure service.

We appreciate your patience and will keep you updated on our progress.

UPDATE: May/06/2024 - 10:00 AM EDT

We're still working on this server to bring it back.

New updates will be provided here as soon as we have additional information.

5th May 2024

LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: May/5/2024 5:20 AM EST

Our LiveChat system is currently experiencing some issues and you may not be able to use it properly at this time. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

RESOLVED: May/5/2024 - 9:00 AM EST

The issue with our LiveChat has been fixed.

If you encounter any issues on your side, do not hesitate to contact our support via phone or ticket/email.

Thank you for your comprehension and patience during this downtime.

UPDATE: May/05/2024 - 6:00 AM EST

The issue has been identified and a fix is being implemented.

We appreciate your patience.

Further updates to come as they are received.

4th May 2024

No incidents reported