EMERGENCY REBOOT: May/07/2024 - 2:45 PM EDT
Server HP227 is having a reboot performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
COMPLETED: May/09/2023 - 02:00 AM EST
The emergency maintenance has been completed and the server node KVM107 is operating normally again after closely monitoring it.
Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket. You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.
EMERGENCY MAINTENANCE: May/05/2024 - 11:18 PM EDT
KVM107 is having emergency maintenance performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
We will post updates once available. Thank you for your patience.
UPDATE: May/08/2024 - 04:30 AM EST
Currently, only 4 VM's are down on node KVM107 , we are working on migrating these to a new node to avoid any further disruption.
All other VM's are currently operating normally, we appreciate your patience during this time
Thanks for your patience.
a year agoRESOLVED: MAY/07/2024 - 8:17 PM EST
The emergency maintenance has been completed and the server KVM107 is back online. We are still monitoring to ensure stability.
Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
You can find all our contact info at www.hostpapa.com/about-hostpapa/contact
a year agoUPDATE: May/07/2024 - 10:30 AM EDT
We're still working on this server. 17 VMs are back on track, and 13 to go.
We've hit a snag on the way and our Server Health team is working hard to fix it as soon as possible.
Thanks for your patience.
a year agoUPDATE: May/06/2024 - 5:30 PM EDT
The resolution is taking longer than expected due to the nature of the problem. Our team is working diligently to restore optimal and secure service.
We appreciate your patience and will keep you updated on our progress.
a year agoUPDATE: May/06/2024 - 10:00 AM EDT
We're still working on this server to bring it back.
New updates will be provided here as soon as we have additional information.
a year agoINVESTIGATING: May/5/2024 5:20 AM EST
Our LiveChat system is currently experiencing some issues and you may not be able to use it properly at this time. We're investigating this currently and further updates will be provided here.
You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.
RESOLVED: May/5/2024 - 9:00 AM EST
The issue with our LiveChat has been fixed.
If you encounter any issues on your side, do not hesitate to contact our support via phone or ticket/email.
Thank you for your comprehension and patience during this downtime.
a year agoUPDATE: May/05/2024 - 6:00 AM EST
The issue has been identified and a fix is being implemented.
We appreciate your patience.
Further updates to come as they are received.
a year ago