Past Incidents

FIXED: May/06/2024 - 9:00 AM EDT

We've been closely monitoring the performance of Webmail in Cluster A during the weekend and are pleased to report that it has regained its usual levels of responsiveness.”

We understand the inconvenience this may have caused and appreciate your patience during this time.

Thank you for your understanding and continued support.

UPDATE: May/03/2024 - 6:00 PM EDT

We continue to monitor and work towards a full restoration of the Webmail service, which is experiencing interruptions.

We appreciate your patience.

Further updates to come as they are received.

UPDATE: May/03/2024 - 10:35 AM EDT

Our team is still monitoring webmail as delays persist, all activity is expected to return to normal soon.

Additional updates will be provided as they become available.

We appreciate your patience.

UPDATE: May/03/2024 3:00AM

IMAP,POP & Webmail Connections are fixed, we are still experiencing some delays that remain ongoing.

We will provide further updates for you on this minor incident as they become available.

UPDATE: May/02/2024 - 6:00 PM EDT

Our team continues to monitor webmail due to delays that remain ongoing.

We will provide further updates for you on this minor incident as they become available.

MONITORING: May/02/2024 - 3:20 PM EDT

Our team has implemented a fix; IMAP and POP services are working as expected.

We will continue to monitor the changes and webmail is expected to be back in full service shortly.

UPDATE: May/02/2024 - 1:00 PM EDT

We continue to work to restore full services. Webmail is currently experiencing interruptions due to an ongoing spam campaign.

Inbound email continues to be delivered to mailboxes without issue. Outbound email services may be degraded for some users.

We will post another update once we have more information to share.

UPDATE: May/02/2024 - 9:15 AM EST

We are still investigating the current issue with our dedicated email service. At this time users may be unable to access email via IMAP, POP, or mail.papamail.net.

We continue to work towards resolving the reported issues and will post another update once we have more information to share.

RESOLVED: May/01/2024 - 2:30 PM EDT

The service has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience and understanding!