Past Incidents

1st May 2024

Basic Email Papamail - Webmail Login Issue

INVESTIGATING: May/01/2024 - 1:10 PM EDT

We are investigating an issue affecting some users on Cluster A accessing webmail.

IMAP and POP services are unaffected. Our engineering team has been engaged.

We will provide an update once we have additional information.

RESOLVED: May/01/2024 - 2:30 PM EDT

The service has been completely restored. If you are still experiencing issues, please don't hesitate to contact us!

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.

Thank you for your patience and understanding!

LiveChat Support System LiveChat System is experiencing issues

INVESTIGATING: May/01/2024 - 9:15 AM EST

Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.

You can still reach us by phone or support ticket/email. Thank you for your patience and cooperation.

FIXED: May/01/2024 - 11:00 AM EDT

A fix has been implemented and we are monitoring the results.

We are continuing to monitor for any further issues.

We appreciate your patience and understanding during this outage.

UPDATE: May/01/2024 - 10:30 AM EDT

The issue has been identified and a fix is being implemented.

30th April 2024

No incidents reported

29th April 2024

Basic Email Papamail - Webmail Login Issue

INVESTIGATING - Apr/29/2024 - 9:00 AM EDT

We are encountering intermittent issues with Cluster A Webmail.

Customers intermittently cannot log in to or access webmail in Cluster A.

We will provide an update once we have additional information.

RESOLVED: Apr/29/2024 - 12:00 PM EDT

The incident involving Hosted Email Cluster A has been resolved. Engineering implemented a fix and service levels have been restored.

Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.