INVESTIGATING: Jun/04/2024 - 3:30 PM EDT
The System team has identified an issue with the Spam filtering service which is sporadically preventing incoming and outgoing emails to some addresses.
This issue has been escalated with our spam filter provider, and we are currently working to resolve the situation as soon as possible.
At the moment, there is no ETA for resolution, but we will provide updates through this channel as soon as we have more information
INVESTIGATING: Jun/04/2024 - 11:30 AM EDT
Our LiveChat system is currently experiencing some issues and you may be unable to use it properly now. We're investigating this currently and further updates will be provided here.
You can still reach us by phone or via a support ticket/email. Thank you for your patience and cooperation.
KORAX NETWORKING ISSUE: JUN/04/2024 - 8:40 AM EST
Multiple Korax servers are having network issues at the data center and the Technicians are currently working with them. We will update as more information is available.
We sincerely apologize for the inconvenience caused.
EMERGENCY MAINTENANCE: June/04/2024 - 08:35 AM EST
Servers HP228, HP323 & HP311 are having maintenance performed on it, and as such services located on these servers may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
KORAX NETWORKING ISSUE: JUN/03/2024 - 10:30 AM EST
Multiple Korax servers are having network issues at the data center and the Technicians are currently working with them. We will update as more information is available.
We sincerely apologize for the inconvenience caused.
RESOLVED: JUN/03/2024 - 4:10 PM EST
Thank you for your patience. The networking issues have been resolved and all Korax associated servers are connected and working normally. We will be monitoring the services and taking further measures in the next days.
Should you have any issues further, please do not hesitate to contact Support.
KORAX NETWORKING ISSUE: JUN/03/2024 - 1:00 PM EST
Our Systems team is currently investigating with the Datacenter technicians to resolve these networking issues. Unfortunately we do not have an ETR at this time. We will continue to keep you updated and again apologize for any inconvenience.
EMERGENCY MAINTENANCE: JUN/02/2024 - 02:40 AM EST
Server SH-CP2.BUF1 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
EMERGENCY REBOOT: JUN/01/2024 - 02:30 AM EST
Server HP277 is having an emergency reboot performed on it, and as such services located on this server may be affected and become inaccessible.
We sincerely apologize for any inconvenience caused.
HostPapa Dashboard Accessibility: May/31/2024 - 09:00 PM EDT
We have received some reports that the HostPapa Dashboard is having accessibility issues.
We are currently investigating this matter and we apologize for any inconvenience caused.
We will post an update once it's available.
RESOLVED: MAY/31/2024 - 10:07 AM EST
Our HostPapa Dashboard is operating normally again. We are still monitoring to ensure stability.
Should you continue to have any issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.
You can find all our contact info at www.hostpapa.com/about-hostpapa/contact.
UPDATE: May/31/2024 - 10:00 PM EST
Our Engineering Team is working diligently to resolve the HostPapa Dashboard accessibility issue.
We sincerely appreciate your patience and we will post updates as soon as possible.