All systems are operational

Past Incidents

9th November 2024

Web Hosting Deluxe Hosting - Server Issue

FIXED: NOV/09/2024 - 07:30 AM EST

We are glad to announce the issue was fixed and all the servers are working as expected.

We apologize for the inconvenience and appreciate your patience and understanding.

If you notice any issues, do not hesitate to contact our support. Thanks!

-======================================================================================================

INVESTIGATING: NOV/09/2024 - 06:42 AM EST

Our team is aware of an issue currently impacting our servers. Our System Team is working hard to resolve this as quickly as possible.

While we do not have an estimated time for resolution, we are confident that service will be restored soon.

We appreciate your patience and will continue to provide updates as progress is made.

Affected Servers:

Host: sh-cp1.mia1.servername.online

Host: sh-cp2.mia1.servername.online

Host: sh-cp3.mia1.servername.online

Host: res-cp1.mia1.servername.online

========================================================================================================= INVESTIGATING: NOV/07/2024 - 10:30 AM EST

Our team is aware of an issue currently impacting our servers. Our System Team is working hard to resolve this as quickly as possible.

While we do not have an estimated time for resolution, we are confident that service will be restored soon.

We appreciate your patience and will continue to provide updates as progress is made.

Affected Servers:

Host: sh-cp2.mia1.servername.online

Host: sh-cp1.mia1.servername.online

Host: sh-cp3.mia1.servername.online

FIXED: NOV/07/2024 - 12:00 PM EST

We are glad to announce the issue was fixed and all the servers are working as expected.

We apologize for the inconvenience and appreciate your patience and understanding.

If you notice any issues, do not hesitate to contact our support. Thanks!

8th November 2024

Web Hosting Protection Power CDN Issue

INVESTIGATION: NOV/08/2024 -12:40 AM EST

We are currently investigating website issues in relation to Power Protection's CDN service.

Rest assured that our Network engineers are working diligently to resolve the issue as soon as possible.

Please accept our sincerest apologies for the inconvenience caused. We will post further updates until the issue is resolved.

7th November 2024

No incidents reported

6th November 2024

VPS Hosting Scheduled Maintenante - Multiple Windows VPS

Scheduled Maintenance: Nov/06/2024 - 12:00 PM - 6:00PM EST

We have a scheduled Maintenance that will be affecting multiple Windows Virtual Private Servers (VPSs) . Our Server Health team will be actively collaborating with our data center to finish this maintenance as swiftly as possible.

We apologize for any inconvenience this may cause and will provide further updates here as they become available. Thank you for your patience.

COMPLETED: NOV/06/2024 - 4:00 PM EST

The maintenance was completed and our Windows VPSs are working fine.

If you notice any issues, do not hesitate to contact us as soon as possible.

Thank you for your comprehension during this time.

UPDATE: NOV/06/2024 - 2:40 PM EST

The maintenance is still ongoing. We'll be updating this thread as soon as this task is completed.

We apologize for any inconvenience and appreciate your patience and understanding.
Advanced Email Papamail - Webmail Login Issue

INVESTIGATING - NOV/06/2024 - 07:00 AM EST

We are currently experiencing intermittent issues with Papamail (Basic and Advanced). As a result, some customers may encounter difficulties logging in or accessing webmail at mail.papamail.net.

We are actively investigating the issue and will provide an update as soon as more information becomes available.

RESOLVED: NOV/06/2024 - 5:30 PM EST

After closely monitoring the case for the past few hours, we're pleased to inform you that the incident has been resolved.

We appreciate your patience and cooperation throughout this process. Thank you for your understanding.

RESOLVED: NOV/05/2024 - 5:30 PM EST

After closely monitoring the case for the past few hours, we're pleased to inform you that the incident has been resolved.

We appreciate your patience and cooperation throughout this process. Thank you for your understanding.

UPDATE - NOV/06/2024 - 11:15 AM EST

Some of our customers are still experiencing login and/or connectivity issues.

We are actively working on a permanent fix for these issues.

UPDATE - NOV/06/2024 - 7:30 AM EST

All services appear to be up and running for Cluster A We will continue to monitor for a short period before closing.

Thank you for your patience.