Past Incidents

INVESTIGATING - NOV/11/2024 - 3:50 PM EST

We are investigating an issue preventing some users on Cluster A from accessing their accounts. Our engineering team has been engaged.

We will provide an update once we have additional information.

FIXED: NOV/09/2024 - 07:30 AM EST

We are glad to announce the issue was fixed and all the servers are working as expected.

We apologize for the inconvenience and appreciate your patience and understanding.

If you notice any issues, do not hesitate to contact our support. Thanks!

-======================================================================================================

INVESTIGATING: NOV/09/2024 - 06:42 AM EST

Our team is aware of an issue currently impacting our servers. Our System Team is working hard to resolve this as quickly as possible.

While we do not have an estimated time for resolution, we are confident that service will be restored soon.

We appreciate your patience and will continue to provide updates as progress is made.

Affected Servers:

Host: sh-cp1.mia1.servername.online

Host: sh-cp2.mia1.servername.online

Host: sh-cp3.mia1.servername.online

Host: res-cp1.mia1.servername.online

========================================================================================================= INVESTIGATING: NOV/07/2024 - 10:30 AM EST

Our team is aware of an issue currently impacting our servers. Our System Team is working hard to resolve this as quickly as possible.

While we do not have an estimated time for resolution, we are confident that service will be restored soon.

We appreciate your patience and will continue to provide updates as progress is made.

Affected Servers:

Host: sh-cp2.mia1.servername.online

Host: sh-cp1.mia1.servername.online

Host: sh-cp3.mia1.servername.online

INVESTIGATION: NOV/08/2024 -12:40 AM EST

We are currently investigating website issues in relation to Power Protection's CDN service.

Rest assured that our Network engineers are working diligently to resolve the issue as soon as possible.

Please accept our sincerest apologies for the inconvenience caused. We will post further updates until the issue is resolved.