All systems are operational

Past Incidents

14th November 2024

Basic Email Papamail - Webmail Login Issues

INVESTIGATING: NOV/14/2024 - 6:10 PM EST

We are aware of an increasing number of reports regarding webmail login and loading failures.

Our engineering team is actively investigating the issue.

Further updates will be provided as they become available.

RESOLVED: NOV/15/2024 - 12:00 AM EST

We are glad to announce that the maintenance was completed and the email services should be operational.

Once again, we sincerely appreciate all your patience during the maintenance period.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

UPDATE: NOV/14/2024 - 09:47 PM EST

The maintenance work is currently performed in the Papamail servers due to the increasing number of reports from users experiencing webmail login/loading failures. Once again, our Engineering Team is aware and will diligently work on resolving the issues.

Rest assured, we will provide more updates as they become available. We sincerely appreciate all your patience.
Basic Email Papamail - Webmail Login Issues

INVESTIGATING: NOV/14/2024 - 10:35 AM EST

We're aware that some users are experiencing intermittent issues with accessing webmail, as well as sending and receiving emails.

Our dedicated teams are actively investigating the situation to resolve it as quickly as possible.

We appreciate your patience and understanding.

RESOLVED: NOV/14/2024 - 2:10 PM EST

We're glad to inform you that this incident has been resolved. Services are fully recovered.

We appreciate your patience and understanding during this time.

If you notice any issues on your side, do not hesitate to contact our support.

NOV/14/2024 - 1:50 PM EST - We are continuing to monitor the results. Services remain stable.

NOV/14/2024 - 12:35 PM EST

A fix has been implemented and we are monitoring the results.

UPDATE: NOV/14/2024 - 11:10 AM EST

Some users may still experience intermittent issues accessing Webmail on Cluster A. This could affect logging in and may cause occasional sluggish responses while using the service.

We are actively working on resolving this and will keep you updated. Thank you for your patience and understanding.

13th November 2024

Basic Email Papamail - Webmail Login Issues

INVESTIGATING - NOV/13/2024 - 10:40 PM EST

We are currently investigating an issue in Cluster A involving email accessibility issues.

Rest assured, our Engineering team is working diligently to complete the maintenance work to fix the issues.

We will keep you posted and please accept our sincerest apologies for the inconvenience.

RESOLVED: NOV/14/2024 - 5:55 AM EST

This incident has been resolved.

We apologize for any inconvenience caused.

If you still notice any issues, do not hesitate to reach out to our support.

Thanks for your patience.

.

UPDATE: NOV/14/2024 - 12:50 AM EST

The maintenance is still being completed. Rest assured that our Engineering team is working tirelessly to resolve this incident.

We'll post another update as soon as the maintenance is complete. Thank you for all your patience.
Web Hosting cp5.dub1 - EMERGENCY MAINTENANCE

COMPLETED: Nov/13/2024 - 04:05 AM EST

The emergency maintenance is completed and the server cp5.dub1 is back online. We are still monitoring to ensure stability.

Should you continue having issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

EMERGENCY MAINTENANCE: NOV/13/2024 - 03:20 AM EST

Server cp5.dub1 is undergoing maintenance, and as such, its services may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

12th November 2024

Web Hosting EMERGENCY MAINTENANCE - sh-cp2.dub1

EMERGENCY MAINTENANCE: NOV/12/2024 - 07:02 PM EST

Server sh-cp2.dub1 is undergoing maintenance, and as such, its services may be affected and become inaccessible.

We sincerely apologize for any inconvenience caused.

COMPLETED: NOV/12/2024 - 07:17 PM EST

The emergency maintenance is complete and the server sh-cp2.dub1 is back online. We are still monitoring to ensure stability.

If you continue to have issues, please contact our support team via LiveChat, Phone, or Email/Support Ticket.

11th November 2024

Basic Email Papamail - Webmail Login Issues

INVESTIGATING - NOV/11/2024 - 3:50 PM EST

We are investigating an issue preventing some users on Cluster A from accessing their accounts. Our engineering team has been engaged.

We will provide an update once we have additional information.

RESOLVED: NOV/11/2024 - 7:00 PM EST

This incident has been resolved.

We apologize for any inconvenience caused.

If you still notice any issues, do not hesitate to reach out to our support.

Thanks for your patience.

UPDATE - NOV/11/2024 - 5:10 PM EST

Our engineers continue to investigate this matter impacting a small subset of users.